MyInstantHelpdesk

Why choose this product?

There are many reasons to choose this product...

Automation

It has built in automation such as; an email alert is sent to the person who has logged the incident on the system. Apart from that person, the customer's helpdesk manager will always receive the alert as well. As well as the manager and the person who has logged the incident, the helpdesk office (you) will also receive the same alert informing you that one of your customer has logged an issue.

Ease of use

If your customer is too busy to log in to your application to log an incident, there is a facility to just send an email to a specific account which frequently scanned by the system for emails. This is email is automatically received and entered into the helpdesk system. The application knows who the person logging the incident is by the sender's email address.

Scheduled tasks

If you are carrying out maintenance tasks for your customers, then this feature will allow you to automatically schedule in maintenance tasks, and log the status or add notes against them. The system can be set up to periodically send out maintenance tasks status reports for your customers.

Fully managed and supported

The good thing about using a fully managed and supported product is that the application is always updated to work with the latest technology. For example if a new version of a browser released (like IE8, IE9, Google Chrome, etc.) the application is kept up to date and will be fully compliant.

Security of the data

The system is running on cloud servers. This means that there is no danger losing your data. If one server stops working another one is ready to take over immediately. This also means that there is no downtime for the application.